Student Volunteering Week

Last year, Citizens Advice South Liverpool relied on volunteers to campaign for change and to help people solve nearly 8,000 problems, mostly about money, benefits, housing and employment.

This week, 22- 28 February, is Student Volunteering Week, an annual event which celebrates the contribution student volunteers make and shows potential new recruits what they could gain by signing up.

Citizens Advice South Liverpool is already supported by 15 students mostly recruited through Liverpool University Law Clinic and now the bureau wants to show students from all backgrounds what they have to offer.


In a tough jobs market, getting relevant experience can be vital. Volunteering with South Liverpool Citizens Advice can offer opportunities to train as an adviser, telephone assessor, form filler, tribunal representation, get involved with campaigns and policy work or help with administration and reception. Volunteers see a real boost to their employment prospects and last year a quarter of those who left went into paid employment.

Chief Executive Caryn Matthews said: “South Liverpool Citizens Advice simply couldn't function without the time and dedication of our volunteers. As demand for our service continues to grow, we need more volunteers than ever to make sure that our clients get the help that they need.

“Our student volunteers are a real asset to the bureau, and they get a lot out of working with us too. Volunteering can be a chance to pick up essential experience in teamwork, communication and information management plus skills for specific careers, and it's easy to fit around work, study and other commitments. Many of our volunteers go on to become paid members of staff”

Alex a second year law student joined the bureau last year as a form filler helping to complete ESA50’s and PIP forms for clients. He is now a tribunal representative and accompanies clients to benefits appeals ‘winning an appeal can make such a difference to people’s lives’

Emily is a trained adviser and can’t believe the new skills she has gained since joining 3 months ago.

Trainee adviser Catriona from Belfast studies Law and Criminology, her mentor at University advised her to volunteer.

Telephone assessor Scott from Herefordshire also a second year law student is currently training to be a tribunal representative. ‘I have gained so much more confidence since joining the CAB’

If you would like to get involved please get in touch on 0151 427 3980 or email

Why not join us at Liverpool Guild of Students Volunteer Fair on Tuesday 23rd February between 10:00am and 3:00pm






Lydia, originally from Warwickshire is a second year law student at Liverpool University as well as a trained adviser and telephone assessor with Nathan who trained as a form filler and is currently training to become an adviser. He is from North Wales and is also studying law at Liverpool University.





Catriona is from Belfast and is studying Law & Criminology and currently is training as an adviser. Catriona heard about CAB through her mentor at Liverpool University.





Aamna is a trained form filler assisting clients to complete ESA50 and PIP forms currently studying law at Liverpool University her home town.





Scott from Herefordshire is also a second year law student he is a telephone assessor and is now training to be able to represent clients at benefit appeals.





Alex from Reading, heard about South Liverpool Citizens Advice through the Law Clinic is a trained Tribunal representative whilst studying law at Liverpool University.




Emily with Advice Session Supervisor Lesley and adviser Sue. Emily is also from Liverpool and studying law has just finished her adviser training and is now advising clients.